At Battery Fleet & Power Equipment LLC (“we,” “the Company”), we understand the importance of your data privacy and are committed to protecting it with the utmost care. This Privacy Policy explains how we collect, use, and protect your personal and operational information when you use our website, mobile application, or field services.
By using our platform, you agree to the data practices described in this policy.
1. Data We Collect
To provide our services efficiently (especially with our reliance on artificial intelligence and location technologies), we collect various types of data:
A. Personal Information:
Full name, phone number, and email address.
Home address or facility location (for installation and maintenance purposes).
Payment details and financial information (processed through secure and encrypted payment gateways).
B. Operational and Technical Data:
Energy Consumption Data: Meter readings, past electricity bills, and load data for analysis using our algorithms.
Geolocation Data: To guide maintenance teams, determine drone routes for inspections, and direct suppliers.
IoT Data: Information received from monitoring devices connected to solar systems or batteries (such as production efficiency, battery status, and alerts).
Usage Data:
Information about how you use the application, your location, device type, and IP address.
2. How We Use Your Data
We use the collected data only for the following purposes:
Service Delivery: Completing purchases and coordinating installation and maintenance schedules with partners.
Smart Analysis: Using artificial intelligence (AI) to analyze your consumption patterns and provide accurate energy-saving recommendations and help you choose the right solar system size.
Proactive Maintenance: Remotely monitoring system performance to predict malfunctions and send alerts.
Experience Enhancement: We develop our services and platform based on user feedback and usage patterns.
Communication: We send order updates, invoices, and promotional offers (you can opt out of marketing at any time).
3. Data Sharing
As an aggregator platform, we may need to share some of your data with third parties solely for service delivery purposes:
Suppliers and manufacturers: To share order details and delivery address.
DCRP (Designated Maintenance and Installation Companies): To perform field work at your location.
Government agencies: When required by law or to obtain the necessary permits for solar system installation.
Promise: We never sell your personal data to any third-party marketers.
4. Data Security
We implement strict technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
We use advanced encryption protocols for data transmission.
Data is stored on secure and protected cloud servers.
Access to personal data is limited to employees and partners who need it to perform their work.
5. Your Rights
Under applicable laws, you have the following rights regarding your data:
Right to access: Request a copy of the data we hold about you.
Right to rectification: Request that any inaccurate data be corrected.
Right to erasure: Request that your data be deleted from our records (unless we are legally obliged to retain it).
Withdrawal of consent: You can withdraw your consent to the processing of your data at any time. Please note that this may affect our ability to provide certain smart services.
6. Cookies
Our website uses cookies to enhance your browsing experience and personalize content. You can adjust your browser settings to refuse cookies, but this may affect some website functionality.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or new services. You will be notified of any material changes via email or an in-app notification.